The Hire Process

The Hire Process

Making It Hassle Free

It Couldn’t Be Easier – How To Hire Catering Equipment From Adams

How to get a quote

Just give us a call or drop us an email with your details and the items you need, tell us the date of the event, the postcode for delivery and your contact details. Or go straight to our contact page (link). You’ll get a fully itemised quotation, normally within two hours.

Or you can visit our showroom in Enfield, where you’ll see exactly what you’ll be hiring and we can help you make sure you’ve got everything you need. You can get a quote right there and then.

Your quote will be clear and easy to understand

Your quote will include all your equipment requirements, the hire price per item, the replacement cost per item (for breakages), the total hire charge, the dirty return cost (optional), the slight damage waiver, transport (if required), refundable deposit and VAT.

The prices on the website are for the products only and there are optional extras such as dirty return (we wash up for you) and transport. You are more than welcome to collect and return the items yourself if you have a suitable vehicle for collection.

Non-optional extras are slight damage waiver, this covers any damage made to the equipment while in your care that we can fix in house and of course VAT.

Prices shown on the website are for one to three days or weekend hire. If you need the items for four to seven days the price per items is 1.5 times the quoted price.

So your quote will be clear and comprehensive, easy to understand with no hidden charges.

How to make your booking

Your quote will become an order once the payment has been made to us. When you order equipment more than 4 weeks prior to delivery, a part payment of just 25% is due and the remaining balance is payable 4 weeks before delivery.

Payments can be made by cheque, card and internet transfer. Please bear in mind payments must be cleared funds for us to confirm your order and some cheques can take up to 10 working days to clear.

Delivery/collection or customer collect and return

The transport quoted on your job is for ground floor delivery with standard access. On acceptance of your quote, you will be asked to complete a delivery check list – this form will ask you all the relevant questions about access i.e. parking, steps, narrow doors etc.

It is important to complete this form and return it back to us to allow us to deliver and collect your items as smoothly as possible and avoid any unexpected delays.

There may occasionally be additional charges for difficult deliveries.

When we collect the equipment, please make sure all the items are stacked together in one place and ready to be collected.

If the items are not ready for collection and we have to come back to collect the equipment there may be additional costs for recollection and extended hire.

If you are collecting and returning the equipment, on collection you will need to bring with you two forms of dated and addressed ID.

One ID should be a passport or driving license, the other a utility bill no more than 3 months old.

You will also need to pay the remaining balance on collection by card chip and pin.

Communication – how we make certain we get your order right

Whilst we love talking to you, we suggest any quote/order/instruction/changes are emailed over to us as that makes sure there are no misunderstandings – as you would realise we are passionate about getting your order right.

It is also very important that you check the order confirmation that is emailed over to you. While we will try to make sure everything is correct, mistakes can and do happen on both sides and we rely upon you to check the order so that on the day there are no hiccups. But, if there are, you can call the emergency helpline and if we can correct it, we will, rest assured.

You can find the emergency contact details on the bottom of the emails that are sent over to you.

Looking after the equipment – please

All damaged or lost equipment will be charged for at the price which will be on your quote or order confirmation which will have been sent over to you. This includes the losses or damage to any boxes or containers.

Linen is particularly vulnerable if left damp as mildew will form and cannot be removed. We can remove most stains apart from concrete/floor marks, candle wax, burn marks and sadly from experience, vomit.

Please do not leave any wooden furniture, electrical or gas equipment unprotected outside.

All items, once delivered are your responsibility to be kept safe.

Changes/cancellation

Once you have confirmed and paid for your order you can still amend the order. You can add to your order any time before the delivery date, subject to stock availability.

You can only reduce the equipment with 72 hours’ notice. After this we are unable to take anything off your order.

If you have to cancel your order the below charges apply;

  • Less than 2 day’s notice – 100% charge
  • Less than 5 day’s notice – 25% charge
  • Over 5 day’s notice – no charge

Return process

Once the equipment is returned to us, it will be checked and counted back in and you will be notified by email of any lost or damaged items.

If you have the items, we then give you 5 working days to get them back to us without being charged the replacement cost. If the items are missing, the replacement cost will then be taken from your deposit and the remaining balance refunded back to you.

The refund of your deposit will be processed between 5 and 10 working days from the day the items are back with us.

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CONTACT US

Adams Catering Equipment &
Furniture Ltd

Adams House, 4 Dundee Way,
Brimsdown, Enfield
EN3 7SX
Telephone: 020 8805 4537
Email: info@cateringhire.co.uk

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