FAQ’s

Frequently Asked Questions

Call 020 8805 4537 If You Have A Question

Is there a minimum order?

No. We do make suggestions in having glasses in case quantities but this is not obligatory. It just makes it easier for you to spot any missing glasses when returning the items.

Certain items are bagged in packs of 5’s and are hired out in those packs.

Can I collect to save on transport?

Yes, you can collect from our warehouse in Enfield. We are open Monday-Friday 8am-4pm.

On collection, all you will need is your 2 forms of ID and a credit or debit card to make payment for your remaining balance.

Do I have to wash the items up after I’ve used them?

Not if you don’t want to. On your order, there will be a dirty return charge, this means you just have to empty the glasses and scrape the food off the plates and leave the rest to us.

What is the damage deposit, do I have to pay it and when do I get it back?

The damage deposit is fully refundable. After the event, we will email you if there are any lost or damaged items. The cost of these will be taken from your deposit and the remaining balance will be refunded back to you. The refund takes between 5 and 10 working days to be processed

It’s my first time organising a party where I need to hire equipment, what do I need to do?

You can either call one of the event team and we will be happy to run though everything with you and make sure you get the order you need. Or you can come into the office in Enfield and look at our showroom where again one of our event team will be happy to go through everything with you then.

Can I come and look at your products before I order?

Yes, of course. We have our full range in our showroom in Enfield, larger items are in the warehouse and depending on the warehouse activity we may be able to take you down to see the items. It can get really busy in the office so it’s best to call ahead and let us know when you are likely to arrive so we can plan ahead and make sure someone is available when you arrive.

How do I pay?

We accept all major credit and debit cards (apart from American Express), cheques or you can pay by internet bank transfer.

Please note, until the funds have cleared (some cheques can take up to 10 working days) we are unable to confirm your booking.

What if something is wrong with my order?

Please call us as soon as you notice an issue, but at least 24 hours after the items are delivered. On the emails that have been sent to you, you will find out emergency contact numbers. So, if you can’t get through to anyone on the landline someone will always be there to answer the mobile numbers. You can always send an email as they are checked promptly as long as we’re awake.

What if I need to cancel my order?

If your plans change this is not a problem. Our cancellation charges are:

  • Less than 2 day’s notice – 100% charge
  • Less than 5 day’s notice – 25% charge
  • Over 5 day’s notice – no charge

How long can I have the items for?

You can have the items for as long as needed. The prices on the website are for 1 to 3 days or weekend hire. Should you need the items longer than this please call the office and we can advise you on the item cost.

What are your written Terms and Conditions of Hire?

Please click here to download our terms and conditions

Do you have a downloadable version of your price list?

Please click here to download our price list.

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